Complaints procedure

Complaints Handling Procedure:

We are committed to providing a professional service. If you have a complaint, please contact us in writing with full details.

We will:

• Acknowledge your complaint within 3 working days
• Investigate and respond within 15 working days
• If you remain dissatisfied, you may request a final review by a senior manager.

If the matter is still unresolved after our final response, or 8 weeks have passed, you can refer your complaint to:

The Property Ombudsman www.tpos.co.uk